DAY 600 LIMITED, and its website FCFILM.NET (the “Website”) is committed to upholding the Data Protection principles of good practice. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with this statement and the law. As part of the normal operation of our services you may voluntarily provide us with information about yourself. The purpose of this Privacy Statement is to explain what personal data we collect about you, how that personal data might be used and how we protect your personal data and privacy.
The Website uses the latest extended validation security (EV SSL) certificate and is PCI DSS compliant ensuring that tickets are sold in a safe and secure environment.
Your Privacy and the Information We Collect From You
In order to operate the site, conduct ticket purchase transactions and provide you with information on products and services that may be of interest to you, we collect two classes of information about you:
- “Contact information” (i.e. information that could be used to contact you such as full name, phone number, billing address and email address as well as your computer’s unique IP address (if any), which is then permanently stored on our database.
- “Financial information” (i.e. credit and debit card numbers) however this information is not permanently stored on our database.
When processing your order for ticket bookings we will ask you for your name, telephone number and/or email address. This is essential for all non-cash bookings.
DAY 600 LIMITED only collects personal information about you when you specifically provide us with such information on a voluntary basis. We will not share your personal information for marketing or any other purposes without your consent unless where required by law.
Your details are encrypted on Amazon Web Services servers, which are stored in a secure location. Our servers are located in the EU. The server is password protected and can only be accessed by authorised staff. When personal data is input into the Website, we use appropriate physical, electronic and managerial security measures to try to prevent that personal data from being accessed by unauthorised persons and to ensure that you may input personal data safely. This means that sometimes we may ask for proof of identity before we disclose personal data to you. When inputting card details for payment, the system encrypts all your personal information including credit/debit card number, name, and address, so that it cannot be read if intercepted by a malicious third party. The Website does not store any credit/debit card data except for the last 4 digits of the card, and this is available only so that the venue can ensure the buyer’s identity in the case that a ticket is lost or misplaced.
How We Use Your Information
- Order and Payment Processing, Customer Service and Quality Assurance
We use contact information to help us efficiently perform transactions to deliver the services you have requested and to perform quality assurance, sales analysis and other business analyses.
We may also provide your contact information to your credit card issuer or to credit processors for their purposes. When you make a purchase through the site, or register with the site, you will provide us with an email address where we, or the service providers, may contact you for the purposes described in this paragraph.
2.1 Providing Event Organisers with Contact and Booking Information (Ticket Purchasers)
When you use the Website to purchase tickets, you expressly consent for us to provide your email address and other summary contact and payment information to the Event Organisers for your selected event. This information is provided to the Event Organiser to enable them to contact you as and when necessary regarding your purchase and also for facilitating ticket pick up, dispute resolution, customer service and notification of any amendments or cancellation of the event. This information is not however provided to the Event Organiser for marketing purposes, unless you have agreed to receive marketing communications. The Event Organiser is responsible for their own compliance with Data Protection laws and you agree that DAY 600 LIMITED are not responsible for the actions of the Event Organiser with regard to your personal data.
2.2 Providing Event Organisers with Contact and Booking Information (Event Organisers)
Event Organisers have full access to their customer database and booking information and this information can be accessed by the Event Organiser for event management, reporting and analysis purposes. Event Organisers can use customer contact details for marketing activities only where the required permissions have been granted by the customer. The Event Organiser is required by law to ensure that they comply with the Data Protection Act.
- Contacting You with Offers and Promotions
- How We Use Financial Information
We use your financial Information to help us efficiently perform sales and other transactions on the site in order to deliver the services you have requested and to perform quality assurance checks. In some cases we may use third party service providers to help us perform some of these tasks (e.g. Merchant Service Providers) and consequently we may provide them with your financial information. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information.
Information Other Websites Collect From You
The Website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the server that you have returned to a specific page. For example, if you personalise the Website pages, or register with the Website site or services, a cookie helps the Website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, and so on. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the Website features that you customised.
We may use any of the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our site or to fully experience the interactive features of the Website.
Responsibility for Disclosure
Access to your personal information
If you wish to correct, update, amend or remove any information we hold about you or amend your marketing preferences, you may do so at any time by emailing the Website at firstname.lastname@example.org . You can also contact the Event Organiser direct. We confirm your details each time you book with us to ensure they are current.
By accepting the Terms and Conditions or by using the services of DAY 600 LIMITED or the Website you consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of our service.
DAY 600 LIMITED can be contacted in the following ways:
Post: The Albany, Douglas Way, London SE8 4AG, United Kingdom
We recommend that this policy is read in conjunction with the full Terms and Conditions which can be found at www.fcfilm.net.